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A service of WilGlobo Digital Services

    WilGlobo Digital Services

    Customer Discovery Services

    Understand your customers better with our professional questionnaire templates and customer discovery services. Get the insights you need to build products and services your customers truly want.

    Our Customer Discovery Services

    Questionnaire Templates
    Professional templates for gathering customer feedback

    Our professionally designed questionnaire templates help you ask the right questions to gather valuable customer insights. Templates are customized for your specific industry and business goals.

    Customer Interviews
    Professional customer interview services

    Our team conducts professional customer interviews on your behalf, ensuring objective feedback and insights. We use proven methodologies to uncover customer needs, pain points, and desires.

    Insights Analysis
    Turn customer feedback into actionable insights

    We analyze customer feedback and interview data to identify patterns, trends, and actionable insights. Our comprehensive reports help you make informed business decisions based on real customer data.

    Our Customer Discovery Process

    1

    Initial Consultation

    We start by understanding your business, goals, and the specific insights you're looking to gather from your customers.

    2

    Questionnaire Design

    We design customized questionnaires or interview scripts tailored to your specific needs and target audience.

    3

    Data Collection

    We implement the questionnaires or conduct the interviews, ensuring high-quality data collection and maximum participation.

    4

    Analysis & Reporting

    We analyze the data, identify key insights, and provide a comprehensive report with actionable recommendations.

    Case Study

    Customer Discovery Session

    Tech Startup Success Story

    A tech startup was struggling to find product-market fit for their new software solution. Through our customer discovery services, we helped them:

    • Identify their true target audience
    • Discover key pain points their product needed to address
    • Understand pricing expectations from potential customers
    • Refine their messaging and value proposition

    Result: Measurable improvement in conversion rate and a product roadmap aligned with actual customer needs.

    50%+ below typical market rates

    Choose Your Customer Discovery Package

    Transparent pricing. No hidden fees. Secure checkout powered by Stripe.

    GoodSave 50%

    Customer Discovery - Starter

    Customer interview framework, persona development, and initial validation report.

    $149
    $299typical market rate
    5-7 business days

    What's Included

    • Interview question framework
    • 2 customer persona profiles
    • Problem-solution fit assessment
    • Key insights report
    • Next steps recommendations
    Most Popular
    BetterSave 50%

    Customer Discovery - Growth

    Full discovery process with interviews, persona mapping, journey analysis, and validated assumptions.

    $349
    $699typical market rate
    10-14 business days

    What's Included

    • Interview framework + scripts
    • 5 customer interviews conducted
    • 4 detailed persona profiles
    • Customer journey mapping
    • Pain point analysis
    • Validated assumptions report
    • Product-market fit scorecard
    • Strategy consultation call
    BestSave 50%

    Customer Discovery - Enterprise

    Comprehensive discovery with extensive interviews, segmentation analysis, and ongoing customer advisory.

    $699
    $1,399typical market rate
    14-21 business days

    What's Included

    • Full interview framework + coaching
    • 15 customer interviews conducted
    • 8+ detailed persona profiles
    • Customer segmentation analysis
    • Full journey mapping (all touchpoints)
    • Competitive positioning analysis
    • Product roadmap recommendations
    • Investor-ready customer insights deck
    • 3 strategy consultation calls
    Secure Stripe Payments
    50%+ Below Market
    No Hidden Fees

    Ready to Understand Your Customers Better?

    Get started with our customer discovery services today and build products and services your customers truly want.